01 — Collection
Information We Collect
We collect only what is necessary to execute content removal requests on your behalf. Nothing more.
Personal Identifiers
Name, email address, physical mailing address, and phone number. Used to identify you as the rightful copyright owner and to keep you informed about your cases.
Copyright Evidence
Proof of ownership documentation, URLs of the infringing content, and URLs of your original work. Required to draft legally valid DMCA takedown notices.
Payment Data
Billing details processed exclusively by our payment provider, Lemon Squeezy. We never receive or store your full card number on our servers.
Technical Data
IP addresses, browser type, and session timestamps collected automatically to secure your account, detect fraud, and maintain service stability. Not used for advertising or sold to third parties.
02 — Use
How We Use Your Information
Your data is used strictly to fulfill our services. We do not use it for marketing, profiling, or resale.
DMCA Notices
To draft, review, and submit formal takedown notices to website operators, hosting providers, ISPs, and search engines on your behalf.
Verification
To confirm that you are the legitimate copyright holder before filing any legal notice under your name.
Payment Processing
To authorize charges, issue refunds, and detect and prevent fraudulent transactions.
Case Communications
To send you status updates, confirmation notices, and important correspondence related to your active removal cases.
Security
To monitor for unauthorized access, protect account integrity, and comply with applicable laws.
03 — Sharing
How We Share Your Information
We do not sell, rent, lease, or trade your personal information to any third party under any circumstances — including as defined under the Texas Data Privacy and Security Act (TDPSA), Tex. Bus. & Com. Code § 541.001 et seq.
DMCA Recipients
Your name and copyright claim details are included in formal notices sent to infringing parties, hosts, and search engines as required by 17 U.S.C. § 512. This is a legal requirement of the DMCA process.
Service Providers
Vetted third-party vendors providing payment processing, cloud hosting, and customer support infrastructure. All are contractually bound to process your data only as directed by us.
Legal Compliance
When required by a valid court order, subpoena, or government enforcement proceeding. Where permitted by law, we will notify you before disclosing.
04 — Retention & Security
Data Retention & Security
We keep your data only as long as necessary and protect it throughout its lifecycle.
In Transit
All communications are encrypted using TLS 1.3. Older protocol versions are disabled.
At Rest
Case files, identity documents, and payment records are encrypted using AES-256.
ID Purging
Verification documents are securely deleted once verification is complete.
Case Archiving
Closed case files are moved to restricted cold storage after a defined inactivity period.
Retention Schedule
Personal data is retained as long as your account is active or as required by applicable law. You may request deletion at any time (see Section 5).
05 — Your Rights
Your Privacy Rights
We honor privacy rights for all users regardless of location, including rights under the GDPR (EEA), CCPA/CPRA (California), and the Texas Data Privacy and Security Act (TDPSA).
Texas Residents — The following rights apply under the TDPSA, effective July 1, 2024. To submit a request, email
[email protected] with the subject line "Privacy Rights Request." We respond to verified requests within 45 days.
Right to Know
Confirm whether we are processing your personal data and access that data.
Right to Correct
Request correction of inaccurate personal data we hold about you.
Right to Delete
Request deletion of personal data you have provided to us or that we have collected about you.
Right to Portability
Obtain a copy of your personal data in a portable, readily usable format where technically feasible.
Right to Opt Out
Opt out of targeted advertising, sale of personal data, or automated profiling. Note: we do not currently engage in any of these activities.
Right to Appeal
If we decline a rights request, you may appeal within 60 days. Denied appeals may be escalated to the Texas Attorney General at texasattorneygeneral.gov.
We will not discriminate against you for exercising any of these rights. Sensitive personal data under the TDPSA will not be processed without your explicit consent.
06 — Cookies
Cookies & Tracking Technologies
We use cookies strictly for operational purposes — not for advertising or behavioral profiling.
Essential
Session management, authentication, and fraud prevention.
YES
Analytics
Aggregate, anonymized usage statistics to improve our service. No personally identifiable information included.
NO
Advertising
We do not use advertising cookies, retargeting pixels, or cross-site tracking of any kind.
NONE
You may disable non-essential cookies at any time via your browser settings.
07 — Children
Children's Privacy
Our services are intended for adults and are not directed at children under the age of 18. We do not knowingly collect personal information from minors. If you believe we have inadvertently collected data from a child, contact us at [email protected] and we will delete it promptly.
08 — Updates
Updates to This Policy
We may update this Privacy Policy to reflect changes in our practices or applicable law. When we make material changes, we will notify you by email or by posting a prominent notice on our website at least 14 days before the change takes effect. Continued use of our services after that date constitutes acceptance of the updated policy.
09 — Contact
Contact Our Privacy Team